BOONE COUNTY, W.Va. (WSAZ) -- A family in Boone County just wants to sleep in their own beds, but because of major damage to their home, they've spent the past week in a hotel room.
A serious car accident a few miles outside of Madison is having quite a domino effect on the Nelson family, who lives along Route 119.
“He came through the fence right here,” James Nelson said.
Last Friday night, Nelson and his wife felt their house shake. They walked outside and saw a car underneath it.
“He busted this (part of foundation) out and drove in. They had to pull him out,” Nelson said.
According to the crash report, the driver lost control and drove about 200 yards off of 119, taking out a fence, a tree and a huge chunk of the Nelson's foundation.
“The switch box is down in there. There's one switch box and there's two torn out. This water line was busted out,” Nelson said as he looked at the damage under his home.
A week later, they still have no water and no electricity. There’s also the issue of their home not being stable.
“We can't get a hold of the insurance company to come in here and do this. We made all kinds of calls,” Nelson said.
Nelson says the driver's insurance company, USAA, has agreed to help, but that he keeps getting the run-a-round.
He says twice, an adjustor was scheduled to look at the damage, but never showed up.
WSAZ.com contacted the company to see what happened.
Privacy issues kept them from discussing this particular claim, but a representative said "We are in touch with the claimant and committed to handling claims as quickly and fairly as possible."
Meanwhile, the Nelson's have forked out hundreds of dollars for a hotel room.
“We need to get back into our house,” Nelson said.
However, a big problem on the ground is keeping their future up in the air.
As for the driver, deputies say he passed the majority of field sobriety tests and was not arrested. He was, however, cited for reckless driving and failure to maintain control.