CHARLESTON, W.Va. (WSAZ) -- Every year, the office of the Attorney General receives an average of 500 consumer complaints about contractors.
In 2011, Kathy Young and neighbor Christy Patrick were included in those complaints.
After paying more than $15,000 each for what they thought would be kitchen renovations, they received nothing -- no installed cabinets and no new tiles.
"It was very professional," Young said. "I mean he knew what he was doing."
Young said she received receipts and documentation for all the kitchen expenses. She said the receipts were so specific and precise, she really believed her contractor was legitimate.
After more than seven months of runaround, Young and Patrick filed charges against their contractor Zachary Dye.
Dye now pays $50 per month to both families in restitution. Young said while she accepts the money and every little bit helps, Dye should have received a tougher punishment.
"We had to put our house up for home equity so we can get our kitchen back in order," Young said.
In the end, both the Young and Patrick families installed their own kitchen renovations.
"I'm just having a hard time thinking that someone could actually do you that way and look you straight in the face," Young said. "I just don't understand. To me, it's just, well you know, he's the one who has to live with himself."
If Dye continues to make his regular monthly payments of $50, it will take him about 25 years to pay back the Young family.