UPDATE 5/12/14 @ 10:55 p.m.
CHARLESTON, W.Va. (WSAZ) -- Nearly 500 people took a lengthy survey about the chemical crisis from Jan. 9.
Monday night, the results were revealed and the overwhelming consensus seems to be a lack of trust when it comes to the West Virginia American Water and the state and local governments.
The survey, which was mainly done by phone, was divided into four categories: physical effects, psychosocial effects, economic impacts and the amount of trust placed in those involved.
The water was contaminated by the chemical MCHM. It spilled into the Elk River near the West Virginia American Water intake by a leaky tank at Freedom Industries.
Nearly 300,000 customers were affected.
These were among some of the findings:
Jenni Burns is a business owner who says the cost to her was much greater.
"We got shut down that Thursday through that Monday, so I lost thousands of dollars through that weekend," Burns said.
But she, along with hundreds of others surveyed, said they still don't trust the water or West Virginia American Water.
Nearly 40 percent of people give West Virginia American Water an "F" rating when it comes to trustworthiness.
Thirty-seven percent of people say they don't trust the information related to the water coming from the Federal Government. Roughly 30 percent say they don't trust the information coming from the state government.
The Kanawha-Charleston Health Department conducted the random telephone survey of 499 adults in the county from April 3 through 8. The results were released Monday.
The Jan. 9 spill of a coal-cleaning agent from Freedom Industries' plant into the Elk River in Charleston contaminated 300,000 people's tap water in nine counties.
A do-not-use order lasted four to 10 days, depending on the areas where it was lifted in stages. The order allowed only toilet flushing and for dousing fires.
Twenty-three percent of respondents said they used their tap water for other purposes during the ban, including some who said they drank it.