211: Get Connected, Get Answers

SOUTH POINT, Ohio (WSAZ) -- There's a new service linked to mobile and landline phones to help people get linked to health and human services.

United Way of the River Cities kicked off a new 211 service for people who live in Lawrence County, Ohio.

It's a twofold system. Residents can either call 211 for help or access a new website, www.211lawrence.org, which gives people access to the same database the operators will use to connect people to needed services.

"We have two societies, today," said Dr. Bill Dingus with Lawrence County Economic Development. "This is vital to help people get those needed services ASAP."

"Ninety percent of Ohio is covered by 211," says Steve Wertheim with United Way of Greater Cleveland.

The concept is not new -- the FTC agreed to dedicate the digits 211 to link people to human services.

As of Tuesday, June 11, Ohio United Way says 59 counties in Ohio are linked to 211. Several counties are still not served are in southern Ohio.

Three more Ohio counties are expected to launch with the next month

In the past year, more than 1.4 million calls have been made to 211 in Ohio. The majority of those calls help people with food, housing and utilities.

West Virginia residents can dial 211 now; the entire state is linked.


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