Call Center Jobs on the Rise

By: Dave Benton Email
By: Dave Benton Email

Telemarketing and other call center jobs are big industry in our region.

Not all call center jobs are trying to sell you something.

With headsets and computers, call center employees can both help and bother us on the other end of the phone.

Kelli Mollohan works at SITEL, where she takes calls from people who have questions about a paid service.

“We're providing a service everyone needs,” Mollohan said.

The call centers are growing so rapidly in Huntington, Workforce West Virginia and Marshall University's Technical College are joining forces with the six companies in town to help the future of this industry.

“We wanted to come together for taxes and also to help current employees for career opportunities,” Amazon.com employee Christa Booth said.

Booth said about 1,100 new call center workers and 35 management positions in Huntington will be available in the next four months.

Supervisors want the public to know you can make a career out of working at a call center.

As for Kelli Mollohan, she wishes a special program had been in place when she got into this career a few years ago.

“Anything you can do to further your skills is good,” Mollohan said, “It will be helpful to take one of these classes.”

This program meets every other Monday at the Workforce Center in Huntington.

It could be a few months before they gather enough information to see what kind of economic impact these call centers have on our region.


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