CHARLESTON, W.Va. (WSAZ) -- Companies paid to take care of your loved ones are supposed to hire employees that can be trusted.

A worker from ResCare, in Dunbar, was charged with abuse for taping his patient, a 25-year-old woman's, hands together and leaving her alone in a car for more than an hour Tuesday morning.

Brandon Watts told police the woman he cared for often became violent while he was driving.

"We are devastated by what has happened," ResCare regional director Lisa Jones said in a statement. "This was a trusted employee who had an extensive background check done before he was hired and had received training. I wish we could predict and control human behavior, unfortunately we can't."

ResCare, like many companies, has had a history of alleged abuse violations.

"We do get a lot of stuff cross my desk that has to do with them because they are such a large agency," Rose Lowther-Berman with the Department of Health and Human Resources said. "We concentrate very heavily on the health and safety aspects of our regulations and making sure that the people that are served by these agencies are in a safe environment, a healthy environment and that they have their needs met."

Agencies like ResCare are required to follow strict guidelines. ResCare says it does extensive background checks on every applicant, convicted felons are not eligible and people convicted of misdemeanors are carefully scrutinized but can be hired.

Watts did have a criminal background including misdemeanor charges of disorderly conduct and resisting arrest.

The DHHR says it inspects care facilities at least once every two years with seven investigators located throughout the state.

"I do feel we have a good system to address those issues," Lowther-Berman said. "The best outcome is that it doesn't happen again."

Serious issues of abuse means potentially serious consequences, including an agency losing its license.

The DHHR says they take every abuse case seriously and will follow up doing their own investigation into ResCare and this incident.

ResCare says it's providing assistance to the victim to ensure that she has no lasting effects from Tuesday's incident.