CHARLESTON, W.Va. (WSAZ) -- Frontier Communications announced Thursday its repair center in Charleston will become an around-the-clock operation.
According to a news release, beginning May 29, 40 associates will work out of the Charleston call center and handle calls 24 hours a day to all of its West Virginia customers.
In the past, the center has been open seven days a week, but the center closed from 10 p.m. to 7 a.m. During those hours, West Virginia repair service calls were routed to New York.
“This reorganization is another example of Frontier’s commitment to provide the best possible service to our customers,” Dana Waldo, Senior Vice President and General Manager for West Virginia said. “Our West Virginia repair team has a great record of serving West Virginia customers, and now we are positioned to extend that service around the clock.”
Waldo states that the company has reorganized work responsibilities to expand the center’s hours.
“Our associates have local knowledge and specific information about West Virginia that allow us to deliver quality service to our customers,” said Tammy Shingleton, Area Manager of Customer Operations in Charleston. “We are confident this restructuring will give our team members more opportunities to support our customers, and we’re eager to get started.”