KANAWHA COUNTY, W. Va. (WSAZ) -- When you're in the middle of a crisis, emergency crews want to make sure you're thinking clearly.
"Your perception at the time of crisis is reality," said Chaplain Mike Jarrett of the Kanawha County Emergency Ambulance Authority (KCEAA).
Dial 911 and they'll be there in a moment to help. However, they say there are some big misconceptions about what happens after they arrive.
Jarrett says many people falsely believe that an ambulance ride to the hospital guarantees special treatment at the emergency room.
"They believe they'll go to the front of the line, but that's not necessarily true," he said.
First responders say how soon you're treated depends on the severity of your injury.
And sometimes you may call an ambulance, but a hospital visit isn't necessary at all. That's a call emergency crews will make when they arrive.
"They know what is important and what needs to go the hospital, and what may need your family doctor," said Lt. Alisha Samples of the Charleston Fire Department. "That's what our guys are trained to do."
So whenever you call 911, Samples says you'll always get the help you need. It just may not be the help you expect.
"I have had some people upset about that," she said. "They say, 'Oh, I called an ambulance, so I should go straight back in.' But they're looking at the most severe patients first."
First responders say you should never hesitate to call 911 if you feel that you have an emergency.