CHARLESTON, W.Va. (WSAZ) – People who live in Kanawha County may have to dial a different number in case of an emergency for about an hour on Wednesday, August 21.
Metro 911 in Kanawha County is planning to upgrade its 911 phone system on Wednesday, starting at 5:00 a.m. The upgrade is expected to take about one hour. No interruptions in 911 service are expected.
During this time, people should still dial 911 for emergencies. If a caller gets a busy signal, they should hang up and try dialing 911 again.
However, if a caller gets a busy signal more than once, Metro 911 says to dial one of the following numbers to reach Metro 911:
The upgrade to the phone system will replace a system that is about eight years old. Metro 911 says it also plans to continue upgrading the system to bring “Next Generation 911 (Text to 911)” services to Kanawha County.