WVAW Customer Complains of High Bill; No Refund Yet

DUNBAR, W.Va. (WSAZ) -- It's been two weeks since the chemical crisis, yet the damage it left is still startling to Darrah Davis.

However, just just this week, Davis got another shock. This one came in the mail.

"I was laughing inside because I knew right then and there that was very absurd," said Davis.

Her water bill from December 18th through January 20th was more than $82! To put that in perspective, Davis claims it's twice what she usually pays.

She says the high number is because this was the time period when she flushed her lines following the chemical spill. Since that time, she's used only bottled water for everything except sanitation.

"The $80 is coming from the flushing in the homes and I feel like that should be waived for every customer that was affected by this crisis," said Davis.

West Virginia American Water is promising 1000 free gallons to each customer affected, though details surrounding the credit have not been straightened out. That means it won't be on the next bill you receive.

However, Davis had a few more questions for the company so she gave them a call.

"The woman had informed me that that was my right not to pay the bill, but that it would still continue to add credit to my account that would go unpaid," said Davis, "so therefore that would go to a termination."

West Virginia American Water says any bill not paid within 20 days will be considered delinquent. So many missed payments will be followed by discontinuation of service.

That's a consequence Davis is more than happy with, she wont be using the water ever again as she aims to keep her family safe.

"My job as a mother is to protect her at all costs and to provide for her and this is a harmful situation," said Davis.

A spokesperson from West Virginia American Water tells me they're continuing to work with the Public Service Commission.

They have a meeting early next week.

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