SOUTH CHARLESTON, W.Va. (WSAZ) -- Facebook, Twitter and websites have their place, but West Virginia State Police say they're not the best tools for alerting law enforcement when there's a problem and people need help in a hurry..
"We simply don't have the staff and resources to monitor those channels 24/7," said Bill Gallagher, who's an information technician with West Virginia State Police. "It may take us a little while to get back to them."
Early this week, West Virginia State Police sent out a tweet, warning people, there are safer alternatives.
The tweet stated:
"FYI: Facebook and email are not monitored 24/7. If you need to report a crime, or potential crime, please contact one our detachments directly. Your Facebook post or email may go unnoticed for an extended period of time. Thank you."
Sgt. Michael Baylous says people who need help immediately should contact 911 or their local West Virginia State Police Detachment.
"It's time sensitive information," Baylous said. "We're just worried someone might be out there and need immediate assistance and they're not going to get it. Because we don't have the manpower to sit there and monitor it 24/7."