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Different Rules for Returns this Year


CHARLESTON, W.Va. (WSAZ) -- Repeat returners, listen up.

Retailers are cracking down on practices that are costing them money -- a cost that is essentially passed along to the customer.

A recent survey by Retail-Me-Not reveals that 42 percent of consumers will return some of the gifts they received this year. Nearly $3.5 billion dollars in merchandise is expected to be returned -- that is a third of the $9 billion in returns expected all year long.

The National Retail Federation says only 28 percent of stores will actually have a special holiday return policy. The rest will stick with their more stringent policies. Nearly 60 percent of stores used to change things for the holidays.

Be sure to check your receipt for the store policies sooner rather than later.

When you head to the store, expect to give more personal information when you make returns this holiday season.

Some retailers are ready to start tracking repeat offenders.


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