Suddenlink Opens 5-state Call Center in W.Va.

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Posted: 1:45 PM Nov 19, 2008
Last Updated: 1:45 PM Nov 19, 2008
Reporter: Mike Waterhouse
Email Address: mike.waterhouse@wsaz.com

8 comments

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PARKERSBURG, W.Va. (AP) - Suddenlink's new $3.5 million call center in Wood County is open for business.

The 18,000-square-feet call center officially opened Tuesday but operations were switched over the weekend from Suddenlink's existing facility in Parkersburg.

The new call center will serve 240,000 cable, Internet and phone customers in a five-state region.

Suddenlink Chairman and CEO Jerry Kent says more than 220 employees will work at the facility when it's fully staffed.

Statewide, Suddenlink employs about 800 workers, or 17 percent of its work force. Kent says the company expects to add 49 jobs in the state in January.

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Comments are posted from viewers like you and do not always reflect the views of this station.

Posted by: Pete on Nov 20, 2008 at 06:55 PM
I'm with Suddenlink's Corp. HQ office. For the kind words shared here, thank you. For those having trouble, perhaps I can help. Email me at pete.abel@suddenlink.com.

Posted by: Idiots on Nov 19, 2008 at 10:18 PM
Your commercials are so horrible!! I could do way better, heck my unborn child could do way better and it isn't even conceived yet... just lets you know how crappy they are. Oh and how much is the bill going to go up now?

Posted by: CableSucks on Nov 19, 2008 at 06:10 PM
Don't wish for Comcrap buddy, you might get more than wished for.

Posted by: SuddenSTINK on Nov 19, 2008 at 04:56 PM
I hope it closes no sooner than it opens. We need a real cable system such as COMCAST. Suddenlink has to rank near the bottom of the list in customer satisfaction, and packages offered. SuddenSTINK you SUCK! Please leave WV!

Posted by: Jack on Nov 19, 2008 at 04:50 PM
After calling a call center for repair that directed me to a call center in India it is nice to know a company still believes in the intelligence of West Virginia residents for employment. Thank you!

Posted by: Wonderin' on Nov 19, 2008 at 04:38 PM
AT least there will be 220 more jobs in WV. Will that be 220 more people that will complain about being "forced" to work so they can't sit at home?? I think it is great that the jobs are in WV. We need more of these companies!!

Posted by: A on Nov 19, 2008 at 04:04 PM
Really! So that is what they are using the megabucks I pay them per month instead of putting it towards a cable system that actually works the way they say it does. We have called numerous times to complain about different issues. There favorite solution is to have you unplug your cable box or modem for a minute and plug it back in. It's a really laugh when you tell them you already tried that ten times and it is still not working. By far the WORST cable system I have encountered. It was better as Charter. And now they want you to switch your phone service to them too.... dream on suddenstink!

Posted by: Great! on Nov 19, 2008 at 02:30 PM
I can call locally when I complain about the WORST cable I've ever used.

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