Prestonsburg residents now have cable/phone/internet options

City Council approves agreement with new communications provider
Published: Dec. 31, 2020 at 6:51 PM EST
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PRESTONSBURG, Ky. (WSAZ) - Months following a public hearing for Suddenlink as service problems continued, residents now have a resolution.

In October, residents reported problems from intermittent service to consistent outages -- in some cases preventing them from calling 911 during an emergency.

“To hear about those medical emergencies, that’s key to this. You’re talking about those who have heart issues who were unable to use their phone to call for an emergency,” said Rick Hughes, a city council member. “Nine out of 10 people who came to the mic were medical issues.”

Hughes, who also owns two small businesses in Prestonsburg, says the interruption of service brings challenges for everyone.

“I’ll say 99.99 percent [of] businesses rely on that internet and phone. When it’s out, it’s tough,” Hughes said.

On Thursday, the City Council approved a cable franchise agreement with Inter Mountain Cable. Although the franchise agreement is designated for cable, phone and internet services will be provided too.

“Competition is great for everything. It involves two companies competing for the attention of their product,” Prestonsburg Mayor Les Stapleton said. ”On the other hand, money that’s spent here in town turns around in town. That makes a big difference. I’m not trying to talk down another company, but Inter Mountain Cable has stepped up.”

Hughes is excited consumers have another option for services.

“It’s a big incentive for this town. That’s what you want is a choice,” Hughes said. “I’ll use the restaurant analogy: you have a choice now. We have a choice for cable service. I think that’s going to be a big plus!”

A timeline of when Inter Mountain Cable services will be available has not yet been announced.

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