Some Suddenlink customers without service after accident

Many Suddenlink customers without service after accident
Published: Jun. 15, 2022 at 7:15 PM EDT
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HURRICANE, W.Va. (WSAZ) – Many Suddenlink customers in West Virginia were without service Wednesday evening after fiber-optic lines were torn down in an accident, a company spokesperson said.

They said an oversized truck knocked down Suddenlink lines on U.S. 60, east of Hurricane, which caused a loss of services for some Suddenlink customers in the Milton, Wayne, Hurricane, and Scott Depot areas. That involves Cabell, Wayne and Putnam counties.

The spokesperson released the following statement:

“Our teams are aware of the fiber break and are en-route to the accident site where they will work to restore services to affected customers as quickly as possible. We appreciate our customers’ patience at this time.”

WSAZ also has received reports that other internet/television/phone providers have been affected by the service outage, but we have not confirmed that.

The Suddenlink spokesperson said restoration estimates will be provided throughout the evening, including on social media.

Just before midnight, some customers reached out to say their service had been restored.

Keep checking the WSAZ app for the latest information.

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