Funeral home directors say consumers should do extensive research before making decisions regarding final arrangements.

Some residents in rural Appalachia say they have trouble making calls in an emergency, even though a cell tower is installed near their home.

Leaders in one part of our region are improving the odds of students returning to the classroom, but it’s leaving community members concerned.

Robert Eugene Jones has been conducting work on homes across the state of West Virginia, despite not being licensed to do so.

Ladema Shafer said she has experienced continuous problems with her house since it was completed by RISE contractor Thompson Construction Group in January.

Robert E. Jones attended a virtual hearing on Wednesday regarding a temporary injunction to prevent him from contracting work will civil and criminal cases are ongoing.

WSAZ Investigates | Robert E. Jones appears in court Friday.

After testing positive for COVID-19, WSAZ's Chad Hedrick tested negative for the virus antibodies. He started asking questions about false positives and how they are addressed.

A man in West Virginia is accused of swindling hundreds of thousands of dollars from dozens of victims during the course of a decade.

After a WSAZ investigation, the South Charleston mayor said Kokosing Construction Company showed up at his office to try and resolve some issues we found in our report.

West Virginia Gov. Jim Justice announced in April 2019 construction would soon get on the fast track – but after several bumps in the road, many are now calling the completion date of December 2022 into question.

A family in Kanawha County is suing the owner of a cemetery because a mysterious body was found in their family plot.

Parents say they're looking for a refund for a trip that was canceled months ago.

Portsmouth, Ohio passes mask ordinance days before Scioto County is declared a level three public emergency.

Several customers say they're waiting weeks to get repairs to their phone and internet issues.

Thanks to COVID-19, the nation is experiencing a temporary coin shortage.

Understanding the process of contact tracing.

For some people in southern Ohio, the wait for mail and packages has lasted several years.

U.S. Sen. Joe Manchin of West Virginia reaches goal of 1,000 speed tests to turn over to the FCC.

After our initial story about issues surrounding Suddenlink aired several weeks ago, we’ve heard from dozens of viewers, each sharing their experience with the company.

For some in our region, they can't even begin the grieving process because they say their family members' final resting places are anything but peaceful.