Several customers say they're waiting weeks to get repairs to their phone and internet issues.

Thanks to COVID-19, the nation is experiencing a temporary coin shortage.

Understanding the process of contact tracing.

For some people in southern Ohio, the wait for mail and packages has lasted several years.

U.S. Sen. Joe Manchin of West Virginia reaches goal of 1,000 speed tests to turn over to the FCC.

After our initial story about issues surrounding Suddenlink aired several weeks ago, we’ve heard from dozens of viewers, each sharing their experience with the company.

For some in our region, they can't even begin the grieving process because they say their family members' final resting places are anything but peaceful.

A road project in Ohio is in jeopardy as deadlines loom and the contractor awaits participation from residents.

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We visited a new home under construction in Lawrence County, Kentucky, where the homeowners are laying out what kind of connections they need and where they want them.

For some, waiting for checks that can't come soon enough, while others are faced with the burden of having to return something they wish they'd never received.

In 2015, the Federal Communications Commission changed the definition of broadband by raising the minimum download speeds needed from 4 mbps to 25 mbps.

Fifteen years ago marked one of Huntington’s darkest nights, a night when four teenagers were getting ready to celebrate prom, only to all end up murdered by early the next morning.

Complaints from consumers around the region have been filed with the BBB, the FCC and Attorney General's office. Issues range from billing problems, outages and customer service complaints.

The numbers are historic, and with a loss of revenue from employers, states are having to look to the government for assistance.

In 2019, the city of Huntington tore down more than 100 vacant homes or buildings, the most ever in that time frame.

Driving through neighborhoods, we found home after home with addresses that were anything but easy to read -- especially when emergency crews need to find you in a hurry.

HIV is on the rise in Cabell County. WSAZ's Leanne Shinkle wanted to see if this is isolated, or spreading across the state.

The Appalachian region is a melting pot of trees. From above they cover our landscape in a mosaic of colors and species. However, an area covered in trees comes with danger to properties and lives.

The number of high school athletic officials is at an alarming low in Kentucky.

It seems like they're stealing items with seemingly no value, except when you have to spend money to replace them.